As one of the leading recruiting agencies in Houston, TX, Murray Resources knows growing your business isn’t all a matter of acquiring new customers. In fact, by taking a step back – and focusing on your existing resources – i.e. your people, you can achieve more business success in 2014 and beyond.

To help you, here are a few tips to consider:

Ramp up customer service.

It really is true that it costs a lot more to acquire new customers than to keep existing ones. That’s why, when it comes to training your employees, it’s crucial that they understand how important it is to maintain those client relationships. Having a loyal base of clients is key to a steady and healthy business.

Invest in your employees.

When you’re looking to grow your business, it’s important to commit resources to the professional development of your staff. You can’t expect your managers and employees to learn new skills and achieve their growth potential without training and education opportunities.

So whether it’s regular brown bag lunches that focus on important topics each week, or professional development seminars, ensure your employees have access to plenty of learning opportunities.

Create a culture of empowerment and collaboration.

Don’t micromanage every detail of your staff’s day. Instead, empower them to make decisions and act on them. Even if they make mistakes along the way, they’ll learn far more than if you are constantly looking over their shoulders, trying to do the work for them.

Also be sure to instill a strong spirit of collaboration in your team. Promote internal communication and encourage employees to forge ties with those outside their teams and departments. Some of the most innovative and profitable solutions come from cross-departmental collaboration.

Take hiring slow.

When you do need to hire, take the process slow. The last thing you need is to bring someone on board who isn’t a fit for the job and the culture. That said, if a hiring mistake happens, then you need to take swift action and part ways with the employee. Poor performing staff members erode morale and impact productivity. The longer you leave them on the team, the more they will harm your company.

Need more help ensuring you have the right people in the right positions at your company? Call Murray Resources. As one of the leading recruiting agencies in Houston, TX – and one of Houston’s top 25 recruitments firms, organizations all over the city rely on our expertise to source and retain top talent for hard-to-fill, key positions across a broad range of business disciplines.

Contact us today if you’d like to learn more.