Why Communication Skills Matter So Much During the Hiring Process

Why Communication Skills Matter So Much During the Hiring Process

When it comes to landing a job, most candidates focus on polishing their resume, preparing for the interview, and dressing to impress. And while all of that is important, there’s another critical factor that employers pay close attention to during the hiring process—communication.

At Murray Resources, we’ve seen it time and time again: two candidates with similar experience and qualifications, but one consistently communicates clearly, professionally, and promptly throughout the process. Guess which one gets the job?

Why Hiring Managers Value Strong Communication Skills

Every email you send, every voicemail you return (or ignore), and every interaction you have with a recruiter or hiring manager tells a story about how you’re likely to behave on the job.

If you:

  • Submit a poorly written cover letter or resume full of typos,

  • Delay in replying to emails or messages,

  • Don’t follow up after interviews,

  • Appear disinterested or disengaged,

…you’re sending the message that you may not be detail-oriented, reliable, or enthusiastic about the opportunity. And most employers aren’t willing to take that risk—especially when they have other candidates who demonstrate professionalism at every step.

The Interview Process Is an Extended Job Tryout

From the moment you apply to the time you (hopefully) accept the offer, hiring managers are observing and evaluating your behavior. They’re not just asking, “Can this person do the job?”—they’re also wondering, “What will it be like to work with them?”

If you’re not communicating well now, why would they expect you to do so once you’re on the team?

Think of the hiring process as a real-time audition. Everything you do is part of your performance:

  • Email tone and grammar

  • Response time

  • Preparedness for interviews

  • Follow-up etiquette

It’s all under the microscope—and rightfully so.

Small Mistakes Can Cost You the Job

What many candidates don’t realize is that seemingly minor missteps can be deal-breakers. Not calling back when promised. Sending a sloppy email. Showing up late to an interview without notice. Failing to express genuine interest in the position.

In a competitive job market, those details matter.

And here’s the kicker: You might never know that your lack of communication cost you the job. You may assume you were passed over due to a more qualified candidate, when in fact, your candidacy faltered because of poor follow-through or lack of engagement.

How to Improve Your Communication During the Hiring Process

Want to stand out in the best way possible? Start by treating every interaction as a professional opportunity. Here are a few practical tips:

  • Respond promptly to all emails, calls, and messages.

  • Proofread your emails for grammar and clarity.

  • Follow up after interviews to express continued interest.

  • Be courteous and enthusiastic in all interactions.

  • Confirm appointments and show up on time.

  • Ask questions that show you’re engaged and prepared.

These small behaviors build trust and confidence with hiring managers—and often make the difference between landing the job or getting passed over.

Partner with a Staffing Agency That Pays Attention to the Details

At Murray Resources, we understand how important communication is throughout the hiring process— and we help our candidates master it. We work closely with job seekers to ensure they’re not just prepared on paper, but polished and professional in every aspect of their search.

Looking for your next opportunity? Take a look at our current job openings